Refund policy

When credits come back on their own

If a picture or video cannot be made, is blocked by a content filter, or is canceled before it starts, its credits are returned to your balance automatically. You do not need to ask.

Monthly plans

You can cancel a plan at any time from your account. It stays active until the end of the month you have paid for, and you are not charged again. We do not refund part of a month already started.

If you were charged for a renewal you did not want and have not used any of that month's credits, write to us within 7 days of the charge and we will refund it.

Top-ups

A top-up can be refunded within 14 days of purchase if none of its credits have been used. Used credits are not refundable.

If something went wrong on our side

If you were charged twice, charged the wrong amount, or credits you paid for did not arrive, tell us and we will put it right: by returning the credits, or by refunding the payment.

How to ask

Write to the support address below from the email address on your account, and tell us which payment it is about. Refunds go back to the card that was charged, usually within 5 to 10 business days. Nothing here limits any right to a refund that your local consumer law gives you.